how long will my order take to arrive?

orders within New Zealand will be delivered within approximately three working days. deliveries to Australia will take approximately six working days. deliveries to the rest of the world will take approximately five to ten working days.

if you need your order urgently, we can arrange the fastest possible courier option available. costs and delivery times vary depending on where the item is being sent. you will need to pay all costs associated with expedited delivery.

what should I do if my order doesn’t show up?

call our helpdesk on +64 9 250 0033 or email us on info@standardissue.co.nz and we will be able to track your order.

have we sold out of an item you'd like?

if the item you wish to order is temporarily out of stock, you can request to be notified when it comes back into stock. click on 'notify me when available' on the product page and you will receive an email when the item is back in stock.

how do I stay up to date with Standard Issue news and special offers?

you can join our mailing list by entering your email address in the footer. we only send out occasional news and special offers, and you can unsubscribe at any time.

how do I find out more about an item on your website?

we’re happy to answer any questions you may have. email us on info@standardissue.co.nz

what if the item I have ordered is the wrong size?

you can change your item within ten days of receipt of order. click here to view our delivery and returns policy.

what can I do if something is wrong with my order?

simply fill in a return form and return the item to us within ten working days. we will refund your money or replace the item with a different one.

where can I find the size guide?

a copy of our size guide is located on each product page at the top right side of the 'add to cart' button.  you can also find a copy of this size guide here.